Customer care

Giulia Boccafogli

Customer care

Payment

We currently accept PayPal. Paypal is the most trusted and well known payment method used worldwide. Getting a Paypal account is free and easy. You can use your credit card also without having a PayPal account, following the specific links during the check out.


Currency

All prices on our site are listed in Euros, and charged in Euros. The exact exchange rate that you will pay is determined by the bank that has issued your credit card, but in general it will match very closely with the going exchange rates.


Returns

Your satisfaction is the most important thing for us. Every creation Giulia Boccafogli is handmade with love, care and passion: for this reason very small imperfections in the finished product should be considered a sign of authenticity. However, if you believe you've received a faulty item or an item that is not reaching your expectations please send us an email to info@giuliaboccafogli.it or a message through the specific “contact” area and we'll do our best to work things out with you.


Privacy

Giulia Boccafogli is committed to protecting your privacy. All the personal information you provide during registration is used to process your orders or to contact you regarding a particular transaction. All the information is treated seriously and with full respect to your privacy.

Giulia Boccafogli guarantees the information you enter will not be disclosed to any outside organization or third party. We may use your contact information to contact you about new products, features or special promotions. If you do not wish to receive such communications, please drop an email to info@giuliaboccafogli.it or a message through the specific “contact” area  and we'll remove you from our mailing list.